Main Line Kitchen Design
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Posted April 29, 2018 by pmcalary

The IKEA effect is a cognitive bias in which consumers place a disproportionately high value on what they partially create.” Wikipedia

 

The IKEA effect was identified and named by Michael I. Norton of Harvard Business School, Daniel Mochon of Yale, and Dan Ariely of Duke, who published the results of three studies in 2011. In these studies researchers found that consumers valued their own work product far above what would be considered reasonable or rational.

 

As Kitchen Designers this effect is troubling for a number of reasons. IKEA cabinetry is poorly constructed and not a particularly good value, yet due to this documented effect home owners rate IKEA cabinetry above all other brands in nearly every Consumer Reports and JD power ranking. Even more concerning to kitchen designers, IKEA and others now supply complimentary and extremely rudimentary kitchen design software. Due to the same IKEA effect consumers who create their own designs using this free software can believe their designs are equal to or better than far superior designs created by knowledgeable and experienced kitchen design professionals.

Experienced kitchen designers know that it takes at least a decade of exclusively designing kitchens to become a competent designer. Why is it that people accept that they can’t fix their transmission – or even cut their own hair without professional training and, yet, believe that they would be competent designing their own kitchen?

 

As a kitchen designer who studied Engineering for 4 years at The University of Pennsylvania and ran a construction a company specializing in kitchen renovations, I know that my own kitchen designs from 20 years ago were simplistic and uninspired compared to the designs I do today. It took me many years working exclusively as a kitchen designer to become a good one. And part of becoming a very good kitchen designer is being able to help a customer spend the money they have budgeted for their renovation effectively.

 

Helping customers understand what options they have within their budget is not intuitive to anyone without extensive experience as a kitchen designer. The following videos elaborate on this in both an informative and humorous way.

 

Please enjoy them, beware of the IKEA effect, and of course . . . Bon Appetit!

 

Paul, Julie, John, Stacia, Tom and Ed

Main Line Kitchen Design

 

 

 

 

8 Comments

  1. Vita Burdi, May 6, 2018 at 4:18 pm:

    Awesome, thank you so much.

    I’m amazed at the amount of money folks spend at the salon, and yet in their homes they become do it yourselfers.

    The cost of remodeling a kitchen “the correct way” while working with a budget is no small task. The Remodelers and your designer can be at it for 4-6 weeks with a team of professionals, just imagine if your hair dresser and colorist were at your home for those hours what the cost would be.

    Thank you so much for putting it so eloquently, experience is what you get with a seasoned designer.

  2. pmcalary, May 7, 2018 at 10:34 am:

    Thanks Vita,
    Many people get angry at us when we give them this analogy. My own kids made fun of me saying anyone could design a kitchen. They were both great students and went to prestigious colleges. So I gave them a kitchen test and designed a 3D kitchen with 34 major mistakes in it – 6 of the mistakes could cause fatalities. I offered them $10 each to find mistakes. They found a few but had to admit when I showed them all 34 and how doors wouldn’t open, cabinets would catch on fire, how people would easily injure or burn themselves that there was more to designing kitchens then they thought. Suddenly my job wasn’t so silly and to this day they respect it.

    We actually use the test I made to interview kitchen designers. You will not get hired at Main Line Kitchen Design unless you can find the majority of the errors pretty rapidly.

  3. Toni Saccoman, May 7, 2018 at 10:52 am:

    Thank you, I couldn’t have said this any better!

  4. Julie Schuster, May 7, 2018 at 11:20 am:

    I really enjoyed this article! Thank you for making it and I hope that potential clients also read and watch! Well done!

  5. pmcalary, May 7, 2018 at 11:50 am:

    Thanks Toni and Julie! We seem to be getting positive feedback on this blog which is encouraging.

  6. Meredith Weiss, May 7, 2018 at 5:56 pm:

    An excellent read. I hope consumers realize the value a seasoned designer brings to the table.
    Thanks for writing,
    Merri Interiors

  7. Kimberly A. DeVane, June 2, 2018 at 9:50 pm:

    My husband and I learned the hard way that even the most basic L-shaped kitchen with an island if you want to do it right requires a general contractor and/or kitchen designer.

    Our kitchen had custom cabinets put in by our original gc. It was deceptively simple looking, and since we were “bulding out” a warehouse @1894-1901 with interior brick walls and 40 ft beam ceilings, exposed duct work columns of iron and exposed iron beams he worked with an architect to plan around existing elements.

    After 21 years of surprisingly few issues and no home owners claims, our kitchen dining area guest bathroom and laundry room flooded from the water heaters “exploding.” This was 21 years after they were installed. State Farm had Serve Pro, who they fired, then Servicemaster come in to do the tear out. Our lives turned upside down, our hardwood ripped out to the beams, our custom cabinets ripped out of the walls, we unfortunately signed a contract we only later understood was giving Servicemaster the position of general contractor.

    We are still living though this nightmare. State Farm pushes their claimants into this unholly alliance with what is essentially a water remediation business. Why? Because they come in with ridiculously low replacement bids.

    After Servicemaster got half of the total they drug their feet and did not work with us on ANYTHING. WHY? Because they had no idea what the replacement costs really were for our custom cabinets, our hardwood floors, tile, island hardware, etc., They found themselves stuck in a low bid situation of their own making. Our home was appraised at $425,000 they gave State Farm a bid of $28,900. For all of the above, including labor.

    I’m not sure what State farm would have done if we had gotten three bids from actual professionals. Since they are the fourth worst insurance company in the nation, I’m sure they would have underpaid the claim regardless. But we would not have had to suffer through the horrible experience with Servicemaster.

    And we would have had a paper trail from legitimate contractors as to the REAL replacement costs when we sued them for bad faith. (State Farm). The collusion between State Farm and Servicemaster is, and I’m sure will continue to be, the subject of litigation. Only class actions can stop what State Farm is doing to homeowners. Our home is now reduced in value significantly due to this.

    WARNING: Get three bids from LEGITIMATE home renovation contractors. Don’t sign anything you don’t understand after a fire or flood which leaves you vulnerable and off your game.

    Your own insurance company will not have your back.

    If you are voluntarily undergoing renovation then the same advice goes. The time you spend picking that general contractor and kitchen designer could well save you $100,000 or more in lost home value. That does not begin to include your lost income, physival and emotional wellbeing and the strain on your family.

    The cost including labor in rebulding a kitchen the right way which includes those boring details like not severing gas lines, reinstalling plumbing correctly, electrical etc., and the cost of returning your home to it’s former condition aesthetically especially when it comes to cabinets and you get an idea why the rule of thumb is 20% of the value of your home. That is how important your kitchen is to your home’s value. By that standard we should have been allotted $100,000 from State Farm to rebuild our kitchen and dining area. [Not including the laundry room, and guest bathroom, and refinishing the old hardwood to match the new hardwood. Replacing drywall, the tile floors and repainting.] $28,900 was a joke.

    For safety reasons, and aesthetic reasons you need a professional. We are living with the aftermath. Knowing that without a lengthy and expensive lawsuit, we will never recover what we lost. Caveat Emptor.

  8. pmcalary, June 7, 2018 at 2:30 pm:

    Yes never use anyone recommended by the insurance company. They will be overpriced and in co hoots with them. Get A public adjuster to arbitrate with them and a general contractor you select to do any work.

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Paul was a terrific partner and resource in the ...
by Heidi W on 10/18/2018
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We have an older home and Main Line Kitchen Design really...
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